Agenda 2025: The Convenience U CARWACS Show Toronto 2025

Breakfast		Attendees must be registered for the morning education sessions to receive breakfast. *Breakfast not provided for Trade Show Only Pass.*
Keynote		Redefining Convenience for the New Age of Retail In a world where practically anything we desire can be on our doorstep with a few taps on a smartphone, "convenience" has been forever redefined. For convenience operators this demands a corresponding shift in strategy. Strategy that moves beyond the table stakes of traditional convenience offerings to provide a deeper, more valued and purpose-driven experience for consumers. Join Retail Futurist and Fortune 100 business advisor Doug Stephens as he shares the secrets to building competitive dominance and radical customer loyalty.
Beth Brickel		*Future Forward: C-store IQ National Shopper Study 202* All NEW exclusive data and insights from the 2025 C-store IQ National Shopper Study, Canada’s only convenience and gas specific research that delves into the evolving wants, needs and values of your current and future customers, from Gen Z through Millennial, Gen X and Boomer. EnsembleIQ Vice-President, Research Beth Brickel surveyed more than 2,000 c-gas shoppers from across Canada and analyzed the data to find out how their daily habits are influencing the c–store shopping experience. What do today’s shoppers expect from retailers? What products are they purchasing? How do they feel about sustainability? What role does c-store foodservice play in their consumption habits? Are they satisfied with beverage alcohol offerings at convenience. And more!
Gabriel Moreau		*NIQ’S Big Picture and Beverage Alcohol* Six months after Ontario turned on the taps, enabling c-stores across the province to sell beer, wine, cider and RTD, NIQ looks at the numbers and how beverage alcohol is performing against other key categories. This data dive and insights will give stakeholders the knowledge they need to grow the category and their business.
Beverage Alcohol Panel		Thirsty for Growth: Mastering beverage alcohol sales at convenience Beverage Alcohol Panel Convenience Store News Canada editor and associate publisher Michelle Warren sits down with beverage alcohol retail category experts to discuss and reflect on learnings, best practices and how this new category is shaping the channel. Panelists: Thea Bourne is Retail Program Manager at BG Fuels; Marietta Cini, Vice President of Operations and Sales, Hasty Market; and Emily Sparrow, Project Lead and Category Manager Alcohol - Ontario, Petro-Canada, a Suncor business.
Lunch with National Energy Equipment		Attendees must be registered for the morning sessions to receive lunch. *Lunch not provided for Trade Show Only Pass.* *Media Innovation and Energy Technology at the Forecourt* Join Tiina McCombie, Micheal McKay and Ismael Alaoui as they explore the new dynamics of media innovation at the pump and its potential to drive revenue growth at the convenience store while strengthening customer loyalty. Explore how Electric Vehicles and sustainable energy technologies are redefining the future of the forecourt and c-stores.

Breakfast		Attendees must be registered for the morning education sessions to receive breakfast. *Breakfast not provided for Trade Show Only Pass.*
Keynote		More details coming soon!
Social Impact Panel		Social Impact Panel: Moderated by Leila Fenc, executive director of the Petro-Canada CareMakers Foundation.Social Impact Panel Key channel leaders and Impact Awards winners join Leila to discuss how their companies and brands are making an impact. The leaders will share best practices on how they are executing against social impact goals and leveraging them to engage employees and drive business performance. Be prepared to be inspired: Stay tuned for the panelist announcement!
AI & Technology Panel		Leadership in the Age of Artificial Intelligence Artificial intelligence is transforming the way businesses operate, innovate and compete. Dr. Janice Rudkowski, Assistant Professor, Ted Rogers School of Retail Management, will lead this enlightening discussion exploring how AI is reshaping and redefining business, with a focus on the convenience and gas channel. From a day-to-day perspective, panelists will discuss practical applications of AI that enhance operational efficiencies, customer engagement, and decision-making. On a broader scale, they'll delve into the implications of AI for leadership, workforce development, and long-term business growth. Panelists: Myles Gooding, Partner, Global Consumer Markets Advisory Leader, PwC Canada; Leslie Gordon, Director of Proprietary Brands, Circle K; and Tali Remennik, Certified Professional Forecaster, Data Scientist, CEO, Granularity.
Future Leaders in Convenience + Car Wash Awards		Join us in celebrating this year's winners! Be there when the industry comes together to celebrate FLICC winners from across Canada. Winners will be called to the stage to receive their awards and be photographed.
Lunch		Attendees must be registered for the morning sessions to receive lunch. *Lunch not provided for Trade Show Only Pass.*

Canadian Carwash Association \| Refreshments & Networking		Attendees must be registered for the morning sessions to receive this offer.
Welcome and Introductions		Karen Smith - CCA President
To Be Announced		More details coming soon!
Jeremy Enns		From Run-Down Wash to Local Hotspot The struggling cash-only wash was a dump when Jeremy bought it. In the two years since acquisition, he has transformed the site into a bustling local hotspot. Revenue has already doubled, but Jeremy is aiming even higher. In this energetic session, Jeremy will share the valuable lessons he learned during the course of his project and discuss the equipment, chemicals, and technology partners essential to his site's growing success.
Dan Kelly		Keynote: Advocating for Small Business: Driving Change and Empowering Success During his talk, Dan will address key topics including the ongoing shortage of labour, recent tax changes, the political situation in Ottawa, and the vital role small businesses play in the economy.
Networking Break
Ask Me Anything Panel		An engaging one-hour Ask Me Anything (AMA) panel with car wash industry experts! This moderated session invites the audience to ask questions and gain valuable insights into industry trends, best practices, and the future of car washing. It's an excellent opportunity to hear directly from experts and have key questions answered.
To Be Announced		More details coming soon!